• Can I use my Shukran to pay for my order?

    No, you cannot Shukran points to pay for your order online.

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  • Can buy an item in store using KIOSK?

    No, we’re sorry, at the moment you can place your order online and choose between two options: Home Delivery or Click & Collect (“Click & Collect” terms and conditions apply) only. All the items of the online orders will be shipped from warehouse.

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  • Is my transaction secure through Kiosk?

    Yes, if the card is swiped/Inserted/Tapped on this bank terminal there is no issue and your transaction is secure.

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  • How do I get a refund for my order?

    If you've paid for your order by: Credit or Debit Card, Cash, Apple Pay/Samsung Pay and Voucher, then the refunded amount will be issued as Online Credit Note Only.

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  • Can I cancel my order partially?

    No, we’re sorry, the partial cancellation not applicable on this stage.

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  • How can I pay for my order?

    We accept:

    • Credit and Debit Cards - UAE-issued or International Visa or MasterCard Credit and Debit Cards.
    • Cash on Delivery.
    • PayPal.
    • Apple Pay /Samsung Pay.
    • Online Vouchers.
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  • Can I place an order without opening an online account?

    Yes, you can shop as a guest. You’ll only need to enter your address and payment information when you check out.

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  • How do I cancel my order?

    It’s easy. Call us on 800-MYCP (800-6927)‎ ‎ and we'll help you cancel your order.

    Do remember that you can only cancel orders that are in the Processing stage.

    However, if your order has already been dispatched, wait for it to arrive then initiate a return request.

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  • How do I return an order?

    You can return your products in 3 easy ways.

    I. Request a return online – if you are registered user:

    • Go to Order History in My Account, select the products you want to return and place a return request. Please fill the return slip included in your delivery or order confirmation email.
    • Wrap and seal your products in their original packaging.
    • Our courier partner will get in touch with you to schedule a pick-up. Hand over your returns and they’ll give you an acknowledgement receipt.
    • We’ll check your returns and credit your refund to your card, bank account or PayPal account within 4-15 days. If you’ve paid by cash, you’ll receive a refund to My Credit in your account. Guest users who have paid by cash will receive a Return Voucher.

    II. Return to Store

    • Wrap your products in their original shipping packaging and bring them along with your invoice to any Centrepoint store in the UAE. You can also return Splash products to a Splash store, Babyshop products to a Babyshop store, Lifestyle products to a Lifestyle store and Shoe Mart products to a Shoe Mart store. Shoexpress products can only be returned to a Centrepoint store.
    • Hand over your return - an authorised staff member will take your package.
    • After we check your returns, we'll process your refund:
      • * If you’ve paid by cash, you can ask for a cash refund, a Credit Note or a refund to My Credit in your account. Splash, Lifestyle, Shoemart and Babyshop Credit Notes can be redeemed for purchases of each corresponding brand, either online or in-store. You will not be able to redeem Shoexpress Credit Notes in Centrepoint stores, however - you will need to do so online or in a Shoexpress store.
      • * If you’ve paid by card, you can receive a refund to your card or opt for a Credit Note.
      • * If you've used PayPal, you can ask for a PayPal refund or a Credit Note.

    III. Call for a pick-up

    • Wrap and seal your products in their original packaging.
    • Call us on 800-MYCP (800-6927)‎  to schedule a pick-up time and location.
    • Our courier partner will get in touch with you to schedule a pick-up. Hand over your returns and they’ll give you an acknowledgement receipt.
    • We’ll check your returns and credit your refund to your card, bank account or PayPal account within 4-15 days. If you’ve paid by cash, you can opt for a transfer to your bank account or a refund to My Credit in your account. If you’re a guest user, you will receive a Return Voucher.
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  • Can I exchange my purchase for another product?

    You'll be able to return a product to a Centrepoint store and use your cash refund or Credit Note to buy a new product right away.

    Your Credit Note will be valid for 6 months from the date of issue and can be used online or in-store.

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  • Can place my order and pick up from store immediately?

    No, we’re sorry, at the moment you can choose between two options: Home Delivery or Click & Collect (“Click & Collect” terms and conditions apply) only.

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