• What happens to orders placed before March 13th?

    Any order placed before March 13th will be processed and delivered as usual. If you have products from Home Centre, Centrepoint, Max, Splash, Babyshop, Lifestyle, Shoemart or Home Box in your basket, please finish shopping them before March 13th.

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  • Can I place multi-basket orders after March 13th?

    It depends on the brand. You can add Centrepoint, Babyshop, Splash, Lifestyle and Shoemart products to your basket. However, you will not be able to add Home Centre, Max or Home Box products to the basket. If you wish to shop these brands, please visit their sites or apps.

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  • Do I need a separate sign-in username and password for each brand site?

    No. Your username, password and account stay the same for all Landmark online brands - Home Centre, Centrepoint, Max, Splash, Babyshop, Lifestyle, Shoemart and Home Box.

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  • Will I have to pay separate shipping charges for each brand?

    Yes, your shipping charges will change depending on the brand site you’re shopping from. For exact charges, check our shipping page.

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  • Can I still use My Credit to shop any brand?

    Yes. You can redeem your My Credit balance on products from Home Centre, Centrepoint, Max, Splash, Babyshop, Lifestyle, Shoemart or Home Box.

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  • Buy 2 Get 1

    Here’s how these offers work:

    Buy 1, get 1: With this offer, you get 2 products for the price of 1. Add 2 products from the same promotion to your basket, and you will not be charged for the lowest priced item.

    Buy 2, get 1: With this offer, you get 3 products for the price of 2. Add 2 products from the same promotion to your basket, and you will not be charged for the lowest priced item.

    Please do confirm that all the products you add to the basket are eligible for the offer.

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  • What is the FAB offer?

    Cardholders who make any purchases through www.Centrepointstores.com are entitled to a 10% discount on products purchased with a valid FAB Credit Card.

    What are the requirements for availing the offer?

    - Only valid on online purchases (Centrepointstores.com/ae) in the UAE region.

    - Offer applicable on valid FAB Credit Card.

    - Customers will receive an additional 10% discount on www.Centrepointstores.com and on the Centrepoint app. This offer is not applicable to transactions at Centrepoint retail outlets.

    - To avail of the discount while purchasing, customer must enter a valid FAB Credit Card on the payment page while making the payment. www.Centrepointstores.com will apply the discount automatically.

    - No minimum and maximum threshold for applying the offer.

    - The offer is applicable every time a FAB Credit Card is used for a transaction.

    - Exchange of products once bought will not be applicable to customers.

    - The offer is valid from 1st March, 2019 to 10th March, 2019.

    - Returns are accepted but the refund amount will be the same as the amount charged to the customer after all applicable discounts.

    - Returns are applicable as per Centrepoint policy.

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  • How do I locate the store nearest to me?

    Our store locator will help you find the nearest Centrepoint store.

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  • Do offers and promotions appear on your website?

    Yes, we regularly run offers and promotions on CentrepointStores.com. Keep checking the site for new offers, or simply sign up for our newsletter and get information about the latest deals delivered to your inbox.

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  • Where can I get information about the Landmark Group?

    You can find out more about the Landmark Group by visiting our corporate website.

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  • Are the prices on your website different from the prices in-store?

    Our online prices are usually the same as our in-store prices. However, we do occasionally run exclusive online or in-store promotions that may result in price differences.

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  • What are security tags and why do I have to remove them?

    If you have bought clothing from us, you may notice a soft tag on one of the inner seams. This is the security tag. You'll find it sewn on next to the garment care or washing instructions label.

    You must remove this security tag to prevent it from being reactivated. Take care not to cut too close to the seam and damage the garment.

    Do remember that once you remove the tag, you will not be able to return or exchange the product. Of course, if the item is defective, we'll gladly take it back even without the security tag.

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  • I have a few questions about the Iconic products I’ve bought on CentrepointStores.com. Who should I reach out to?

    You can speak to our Customer Support team on 800-MYCP (800-6927)‎ between 9:00 AM and 9:00 PM, 7 days a week.

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  • What are the PayPal AED 100 back offer terms and conditions?
    •  A cashback of AED 100 will be credited to your PayPal account when you spend AED 250 on CentrepointStores.com.
    •  AED 100 will be credited 30 days after the purchase has been made.
    •  The AED 100 credited to your PayPal account cannot be exchanged for cash or credit.
    •  The offer is valid for one-time use only and cannot be used in conjunction with any other offer.
    •  The offer ends on June 10th, 2018.
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  • What is the Finance House offer?

    Cardholders who make any purchases through www.Centrepointstores.com are entitled to a 10% discount on products purchased with a valid Finance House Credit Card.

    What are the requirements for availing the offer?

    - Only valid on online purchases (Centrepointstores.com/ae) in the UAE region.

    - Offer applicable on valid Finance House Credit Card.

    - Customers will receive an additional 10% discount on www.Centrepointstores.com and on the Centrepoint app. This offer is not applicable to transactions at Centrepoint retail outlets.

    - To avail of the discount while purchasing, customer must enter a valid Finance House Credit Card on the payment page while making the payment. www.Centrepointstores.com will apply the discount automatically.

    - No minimum and maximum threshold for applying the offer.

    - The offer is applicable every time a Finance House Credit Card is used for a transaction.

    - Exchange of products once bought will not be applicable to customers.

    - The offer is valid from 21st Feb, 2019 to 1st March, 2019.

    - Returns are accepted but the refund amount will be the same as the amount charged to the customer after all applicable discounts.

    - Returns are applicable as per Centrepoint policy.

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  • What is the Dubai Islamic Bank offer?

    Cardholders who make any purchases through www.Centrepointstores.com are entitled to a 10% discount on products purchased with a valid Dubai Islamic Bank card.

    What are the requirements for availing the offer?

    - Only valid on online purchases (Centrepointstores.com/ae) in the UAE region.

    - Offer applicable on valid Dubai Islamic Bank Credit or Debit cards.

    - Customers will receive an additional 10% discount on www.Centrepointstores.com and on the Centrepoint app. This offer is not applicable to transactions at Centrepoint retail outlets.

    - To avail of the discount while purchasing, customer must enter a valid Dubai Islamic Bank card on the payment page while making the payment. www.Centrepointstores.com will apply the discount automatically.

    - No minimum and maximum threshold for applying the offer.

    - The offer is applicable every time an Dubai Islamic Bank card is used for a transaction.

    - Exchange of products once bought will not be applicable to customers.

    - The offer is valid from 21st Feb, 2019 to 1st March, 2019.

    - Returns are accepted but the refund amount will be the same as the amount charged to the customer after all applicable discounts.

    - Returns are applicable as per Centrepoint policy.

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