• How can I return my Click & Collect order?

    There are some products that we don't take back. Check our Returns Policy for more details.

    You can return your products in three easy ways.

    I. Request a return online

    1. Go to Order History in My Account, select the products you want to return and place a return request. Please fill the return slip included in your delivery or order confirmation email.
    2. Wrap and seal your products in their original packaging or call us at 800-MYCP (800-6927) if you no longer have it or need any kind of help.
    3. Our courier partner will get in touch with you to schedule a pick-up. Hand over your returns and they’ll give you an acknowledgement receipt.
    4. We’ll check your returns and credit your refund to your card, bank account or PayPal account within 4-15 days.

    II. Return to Store

    1. Wrap your products in their original shipping packaging and bring them along with your invoice to any Centrepoint store in the UAE. You can also return Splash products to a Splash store, Babyshop products to a Babyshop store, Lifestyle products to a Lifestyle store and Shoe Mart products to a Shoe Mart store.
    2. Hand over your return - an authorised staff member will take your package.
    3. After we check your returns, we'll process your refund. You can opt to receive a refund to your card or PayPal account depending on your payment method, or a Credit Note that you can spend instantly in-store or online.

    III. Call for a pick-up

    1. Wrap and seal your products in their original packaging or call us at 800-MYCP (800-6927) if you no longer have it or need any kind of help.
    2. Call us on 800-MYCP (800-6927) to schedule a pick-up time and location.
    3. Our courier partner will get in touch with you to schedule a pick-up. Hand over your returns and they’ll give you an acknowledgement receipt.
    4. We’ll check your returns and credit your refund to your card, bank account or PayPal account within 4-15 days.
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  • How can I return my Click & Collect order?

    There are some products that we don't take back. Check our Returns Policy for more details.

    You can return your products in three easy ways.

    I. Request a return online

    1. Go to Order History in My Account, select the products you want to return and place a return request. Please fill the return slip included in your delivery or order confirmation email.
    2. Wrap and seal your products in their original packaging or call us at 800-MYCP (800-6927) if you no longer have it or need any kind of help.
    3. Our courier partner will get in touch with you to schedule a pick-up. Hand over your returns and they’ll give you an acknowledgement receipt.
    4. We’ll check your returns and process your refund, which can take 4-15 business days, depending on your bank.

    II. Return to Store

    1. Wrap your products in their original shipping packaging and bring them along with your invoice to any Centrepoint store in the UAE. You can also return Splash products to a Splash store, Babyshop products to a Babyshop store, Lifestyle products to a Lifestyle store and Shoe Mart products to a Shoe Mart store.
    2. Hand over your return - an authorised staff member will take your package.
    3. After we check your returns, we'll process your refund. You can opt to receive a refund to your card or a Credit Note that you can spend instantly in-store or online.

    III. Call for a pick-up

    1. Wrap and seal your products in their original packaging or call us at 800-MYCP (800-6927) if you no longer have it or need any kind of help.
    2. Call us on 800-MYCP (800-6927) to schedule a pick-up time and location.
    3. Our courier partner will get in touch with you to schedule a pick-up. Hand over your returns and they’ll give you an acknowledgement receipt.
    4. We’ll check your returns and credit your refund to your card or bank account within 4-15 days.
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  • I haven’t received an email or SMS to confirm my order has arrived, what do I do?

    If you haven’t received a confirmation message by 3:00 PM on the day of collection, please call us on 800-MYCP (800-6927) between 9:00 AM and 9:00 PM, 7 days a week.

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  • I haven’t received an email or SMS to confirm my order has arrived, what do I do?

    If you haven’t received a confirmation message by 3:00 PM on the day of collection, please call us on 800-MYCP (800-6927) between 9:00 AM and 9:00 PM, 7 days a week.

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  • Where do I pick-up my order in store?

    Each store has a dedicated area for collections and has signs which direct you to the collection point.

    Alternatively, any of our staff will be happy to point you in the right direction.

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  • Where do I pick-up my order in store?

    Each store has a dedicated area for collections and has signs which direct you to the collection point.

    Alternatively, any of our staff will be happy to point you in the right direction.

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  • What time shall I pick up my order?

    You can pick up your order any time after 3:00 PM, but it’s best to wait for our email or SMS confirmation before you set off. Please check the opening times of your chosen store as they may vary. Find your nearest store here.

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  • What time shall I pick up my order?

    You can pick up your order any time after 3:00 PM, but it’s best to wait for our email or SMS confirmation before you set off. Please check the opening times of your chosen store as they may vary. Find your nearest store here.

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  • How long will you hold my order?

    We’ll hold your order in store for 14 days, after which we’ll return the order to the warehouse and process a refund.

    Please note, it may take up to 20 days for you to receive your refund:

    1. 2-3 business days to ship your product back to our warehouse.
    2. 2 business days to perform the quality check and issue the refund.
    3. Your bank or card issuer may take an additional 2-15 days to process the transaction.
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  • Can someone else collect on my behalf?

    Yes, that’s not a problem. However, they will need to bring a copy of the email or SMS confirmation, either printed or on a smart phone or tablet, and their own photo ID.

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  • What do I need to bring to collect my order?

    You need to bring either the SMS you receive or your email confirmation. This can either be printed or on your smart phone or tablet.

    We will also need to see a form of identification to make sure that we are giving your order to the right person.

    This needs to be either:

    1. Valid Emirates ID
    2. Valid driver's license or passport featuring a current photograph
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  • How will I know when my Click & Collect order is ready?

    We'll send you an email when your order is ready, confirming your chosen store and all of the details needed to make your collection a smooth process.

    We will also send you an SMS when your order is ready for collection.

    Your bank or card issuer may take an additional 2-15 business days to process the transaction.

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  • Can I cancel my order?

    You can cancel your order in the following ways:

    1. Go to ‘My Account’ on our website to initiate cancellation yourself.
    2. Call us on 800-MYCP (800-6927) and we'll help you cancel your order.
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  • How can I pay for my Click & Collect order?

    Click & Collect is a pre-paid service meaning we only offer collection for orders placed using a Credit or Debit card, PayPal, vouchers or Shukrans.

    Cash on Delivery orders are excluded from Click & Collect.

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  • Can I change my chosen store after I placed an order using Click & Collect?

    Sorry, but you can't change your pick-up store. You must pick up your order at the store you originally selected. If you’re unable to pick up your order at the store you selected, you can cancel your order.

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  • Can I choose any store?

    It depends on the products in your basket. If all the products in the basket are from the same brand, then the pick-up options will be the stores from that brand. If this brand is one of the Centrepoint brands, Centrepoint stores will be offered as additional pick-up points apart from the brand stores.

    For multi concept basket, Click & Collect will be offered only if all the concepts are part of Centrepoint (Babyshop, Lifestyle, Splash, Shoe Mart). In this scenario, your pick-up point will be only Centrepoint stores.

    During checkout you will only see the stores which have Click & Collect available.

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  • Which store will my order go to?

    When you place your order, you’ll be able to select a store that’s convenient for you from a list of stores available for your order.

    The name of your chosen store will appear in your email confirmation.

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  • How much does it cost and when will I be able to collect?

    Click & Collect is free from your chosen store.

    Orders placed before 2:00 PM from Saturday to Thursday can be collected the next business day at 3:00 PM, while orders placed after 2:00 PM (and all day Friday) will be delivered in 2-3 business days.

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  • How do I place an order for Click & Collect?

    Here’s what you need to do to place a Click & Collect order:

    1. Find the products you want to buy by searching for them or by browsing our departments.
    2. Add these products to your basket with the 'Add to Basket' button.
    3. Click your mini-basket from the top right of the screen and hit the 'Checkout Now' button.
    4. Choose the store you would like to collect from using the drop down list or select it on the map.
    5. Enter your payment information and click the 'Continue' button.
    6. Review and pay for your order using the 'Place Your Order' button.
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  • How does Click & Collect work?

    Click & Collect is a convenient and complimentary service which allows you to shop and pay for your order on one of our sites, select your pick-up point as one of our participating stores in the UAE and collect it at your convenience.

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  • Do I get any additional benefit by placing a Click & Collect order?

    Yes, you'll enjoy an get additional discount on any in-store purchase on the day of pickup. All you need to do is show your Click & Collect order number to claim it. 

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